Alloy Navigator is a comprehensive, integrated IT Service Management solution based on ITIL principles. Alloy Navigator offers a perfect blend of IT Service Support, Configuration Management, and Change Management, all consolidated into a single seamless solution, and focused on streamlining IT service processes and effectively managing the complete IT life cycle.

IT infrastructures have become incredibly complex, while the demand for reliable and efficient service is constantly growing. Combined with severe budget cuts, this creates an unprecedented challenge for IT departments, which can be overcome through the application of best practices, user empowerment, process automation, and adherence to management procedures at all stages of service delivery.

Alloy Navigator is the clear choice to address this challenge. Alloy Navigator's expansive, web-enabled Service Desk increases the flexibility and responsiveness of your customer service processes, while it enables you to reduce their cost and reduce your TCO.

You minimize the adverse impact that technology issues have on your enterprise by identifying potential problems before they occur and resolving existing ones before they escalate. You maximize the performance of your business with a precise alignment between your critical business processes and your invaluable information technology data.

 

Alloy Navigator uses a Configuration Management Database, or CMDB, as the core foundation for your service support processes. Using the CMDB, you can manage the complete life cycle of each individual component in your IT infrastructure, allowing for the flexible administration of a continuously changing IT infrastructure.

This integrated approach helps to improve the quality of your service support operation. In turn, this maximizes the various business processes of your organization as well as their overall performance, ensuring the current and future viability of your business.

 

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